Buyer Protection Policy
We offer 100% Buyer protection policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.
1. Genuine Products
- Merchant guarantees to sell only genuine products to customers through shoppocart.in
- Manufacturer’s or Seller’s warranty (wherever applicable)
- Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments
- Customers’ Personal Data is kept Confidential
- All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds
- Return/Replacement request for any Order should be submitted within 5 days of receiving the Product.
- Refund/Replacement will be initiated only upon receiving of the product
- Replacement will depend upon the availability of the product
- In case the product was damaged while in your possession, Shopclues will not be under any liability to process the refund/replacement
- Damaged/ Missing/ Empty Packages need to be returned within 24 hours of receiving the product
- Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per description
- Return Package should have the original Price tag and Packaging slip
- Few products are Non-Returnable. Please refer to the product page for further reference
- For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies